Terms of service

The service

SchoolAide is one app that serves every partner school: cashless canteen payments, gate attendance, school fees, spending and nutrition insights, and daily wellbeing check-ins, for parents, students, and school staff.

SchoolAide is multi-tenant. Modules are enabled per school, so the app you see matches what your school has turned on -- not every feature described on this site or in the app store listing is available at every school.

Eligibility and accounts

You can only create a SchoolAide account once your school has added you, or your child, to its SchoolAide roster and put your email on file. This means your school controls who has access, as an extension of the enrolment relationship you already have with it.

You sign in with the email your school has on file, confirmed by a 6-digit code, or by continuing with your Google or Microsoft account. Each account is bound to a single device; signing in from an unrecognised device is stopped, and moving to a new phone requires a time-limited transfer code that signs the old device out.

You are responsible for keeping your sign-in email and your device secure, and for activity that happens under your account. Tell us immediately at schoolaide@raksoed.com if you believe your account or device has been compromised.

TAPSO Wallet and payments

TAPSO Wallet lets you top up from GCash, QRPh, or a card, pay at the canteen by QR code, pay school fees, and transfer between wallets within your own family. Every transaction is confirmed by a deliberate slide gesture, and every top-up shows the exact fee for your chosen method before you pay, itemised: what the wallet receives, what the payment costs, and what you pay in total.

You can freeze a card with one toggle if it is lost, and set a daily spending limit per card. A frozen card stops working immediately and can be unfrozen just as fast.

If a payment fails after your wallet has been debited, or you believe a transaction is wrong, write to schoolaide@raksoed.com with the transaction details within 30 days of the transaction. We will investigate and respond within 15 business days.

Attendance and school records

Attendance, fee status, and other school-specific records shown in SchoolAide come from your school's own systems and hardware. If you believe a record is wrong -- a gate tap that never registered, for instance -- that is a matter for your school to correct first; SchoolAide reflects what your school's systems report rather than deciding attendance status independently.

Reflect

Reflect check-ins are visible only to the student who wrote them. RaksoEd does not access, review, or disclose Reflect entries, including to a parent or a school.

Acceptable use

• Use SchoolAide only for its intended purpose, and only for your own account or a child you are the parent or guardian of.
• Do not attempt to bypass, disable, or interfere with SchoolAide's security features, including device binding, biometric checks, or payment confirmations.
• Do not use SchoolAide to harass, impersonate, or misrepresent yourself to another user, a school, or RaksoEd.
• Do not attempt to access another user's wallet, attendance records, or Reflect entries.
• Do not use SchoolAide for money laundering, fraud, or any other unlawful purpose.

Third-party services

Signing in with Google or Microsoft, and paying with GCash, QRPh, or a card, are each governed by that provider's own terms. RaksoEd is not responsible for those providers' availability, accuracy, or decisions.

Intellectual property

SchoolAide and TAPSO are products of RaksoEd. App Store is a trademark of Apple Inc. Google Play is a trademark of Google LLC. GCash and QRPh are trademarks of their respective owners.

Availability and changes to the service

We aim to keep SchoolAide available and working correctly, but we do not guarantee uninterrupted access -- maintenance, updates, and circumstances outside our control can affect it. We may add, change, or retire modules and features over time; where a school has a module switched on, we will give reasonable notice before removing it outright.

Suspension and termination

We may suspend or close an account that violates these terms, poses a security risk, or is used unlawfully. Where your school ends its relationship with SchoolAide, access for that school's accounts ends with it. If your wallet holds a balance when your account closes, write to schoolaide@raksoed.com and we will process a refund of that balance within 30 days.

You can ask us to close your account at any time by writing to schoolaide@raksoed.com.

Disclaimers

SchoolAide is provided on an "as is" and "as available" basis. We do not warrant that it will be error-free or uninterrupted, and we are not responsible for the accuracy of data supplied to us by your school's own systems.

Limitation of liability

To the extent permitted by law, RaksoEd's liability arising from your use of SchoolAide is limited to direct damages, and we are not liable for indirect, incidental, or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited, including for a data breach caused by our own negligence under RA 10173.

Governing law

These terms are governed by the laws of the Republic of the Philippines, and any dispute arising from them will be brought before the proper courts of the Philippines.

Changes to these terms

We will update this page as SchoolAide changes, and update the date at the top when we do. We will give reasonable notice in the app before a material change takes effect.

Contact us

Questions about these terms can be sent to us directly.